Legal
Refund Policy
Effective Date: July 12, 2026
At Casthaven, we aim to provide a high-quality service. This Refund Policy outlines the conditions under which refunds may be granted.
01General Policy
All purchases are considered final unless otherwise stated. By purchasing our services, you agree to this refund policy.
02Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service was not accessible due to a verified technical issue
- The issue was reported within 48 hours of purchase
- Our support team was unable to resolve the issue
03Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Lack of usage
- Compatibility issues not reported before purchase
- Internet-related issues outside our control
04Requesting a Refund
To request a refund, contact us via WhatsApp or at support@casthaven.live and include:
- Order details
- Description of the issue
05Processing Time
Approved refunds will be processed within 5–10 business days via the original payment method.
06Chargebacks
Initiating a chargeback without contacting support may result in account suspension.
07Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on this page.
08Contact
For any questions regarding refunds, contact us via WhatsApp or at: support@casthaven.live